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Frequently asked questions

Frequently asked questions

Everything you need to know before you go.

General

Are MuleSoft CONNECT 2019 sessions organized into tracks?

Check out the MuleSoft CONNECT datasheet and get an overview of the four tracks below:

  • Get started: New user? Get started with a quick product tour of Anypoint Platform and hear from our customers.
  • Expand your knowledge: Intermediate user? Attend a hands-on Anypoint Platform workshop and start building APIs.
  • Take a deep dive: Expert user? Learn about new Anypoint Platform features and learn how to build a C4E.
  • Achieve business outcomes: Business executive? Network with leaders and learn how APIs can serve as your company's backbone.

What is MuleSoft CONNECT?

MuleSoft CONNECT is a global integration conference. Attendees will learn to design, build, and manage integrations and APIs, and strategize on how to achieve IT and business goals.

Who should attend MuleSoft CONNECT?

MuleSoft CONNECT is designed for all — from integration specialists and architects to line of business teams and executives, whether they are long-time customers to new to MuleSoft.

Is each MuleSoft CONNECT the same?

The content at each MuleSoft CONNECT event will feature an inspiring keynote, product keynote, technical product demos, and breakout sessions. Breakout sessions will feature regional customer speakers. You can expect the same experience at each MuleSoft CONNECT.

What’s the difference between MuleSoft CONNECT and MuleSoft Summit?

MuleSoft CONNECT is our premier conference, where 1,000+ attendees can hear from industry leaders and MuleSoft executives. Over the two-day conference, attendees learn how leading brands are accelerating innovation using Anypoint Platform. 

MuleSoft Summit is a one day program featuring highlights from MuleSoft CONNECT. MuleSoft Summits are tailored toward 250+ local attendees and offer a shorter and more intimate experience, where you can hear from your industry peers and explore how Anypoint Platform can help solve your business problems.

What is included in the full conference pass?

Full conference passes include access to all breakout sessions, theater sessions, general sessions, expo hall, event meals, and welcome reception. 

Are meals included?

All full conference attendees will have access to heavy appetizers at the welcome reception on day 1 and breakfast/lunch on day 2. All training participants will have breakfast and lunch included for their training days.

What is the dress code?

Dress comfortably, the official dress code is business casual.

Registration

My promotional code isn’t working, what should I do?

Make sure you entered your promo code correctly and that you entered it both during registration and on the final payment page. If you are still experiencing difficulties, email us. Please note that MuleSoft CONNECT promo codes only apply towards your MuleSoft CONNECT full conference pass, and not towards your hotel.

How much do full conference passes cost?

The cost is $395 for early bird admission passes, which are available online for a limited time. Regular admission passes will become available online for $495 after early bird passes sell out. 

Are attendee substitutions permitted?

If you are unable to attend MuleSoft CONNECT, you may transfer your registration to another person within the same company by sending us an email. Regrettably, trainings, certifications, and hotel reservations are non-transferable.

What is the cancellation policy?

All cancellation requests must be submitted in writing and emailed to our CONNECT team. 
Applicable refunds will be processed based on the date and time the request was submitted (all times Pacific):

  • Full refund: Cancellation notices must be received by 11:59pm. PT, four weeks prior to the conference.
  • 50% refund: Cancellation notices must be received by 11:59pm. PT, two weeks prior to the conference.
  • No refunds will be processed for cancellation notifications received less than 14 days prior to the conference.

Our cancellation policy applies to conference passes and paid trainings.

Training and certifications

Does my pass include training?

No, all pre-conference training courses are sold separately from your full conference pass. You must register for training prior to MuleSoft CONNECT. To add training to your conference experience, please log in to your account and select the course(s) you would like to take. You will then be prompted to pay for the course.

I’m already registered for MuleSoft CONNECT, how do I sign up for training?

Log in to your registration profile using the confirmation number that was emailed to you after you registered. Choose a training course and add it to your order. You will then be prompted to pay for the course.

Is there an additional cost for on-site certification?

On-site certification is complimentary with a MuleSoft CONNECT full pass.

Accommodations

How do I book my hotel?

You can reserve hotel rooms using the MuleSoft special rates through the venue page.

When will I receive my hotel confirmation?

You will receive an email from the Housing Bureau confirming your reservation. Please note that the email confirmation from the hotel takes a few days to process. But don't fret if you do not receive a confirmation number from the hotel! The hotel will honor your booking using the Housing Bureau confirmation number.

MuleSoft CONNECT mobile app

What is the MuleSoft CONNECT mobile app?

The mobile app is your go-to guide for navigating the conference and getting conference updates. Download the app to manage your agenda, connect with attendees, talk to product experts, and take surveys to help us improve future events!

How do I download the mobile app?

The mobile app will become available in the Apple app store and Google Play one week prior to the event.